At DIM Roastery, customer satisfaction is our top priority. If you are not satisfied with your purchase, please read the return policy below.
Right of Return
You have the right to return a product within 14 calendar days of the delivery date, provided there is a valid reason
For a return to be accepted, the following conditions must be met:
- The product must be unused and in its original condition.
- The packaging must be undamaged and in its original condition.
- Please include the receipt or invoice.
Returns are not accepted for:
- Products that have been opened or partially consumed.
- Products returned after the 14-day period has expired.
- Special orders (e.g., made-to-order products or custom packaging).
Returning Defective or Incorrect Products
If you have received a defective, damaged, or incorrect product, please notify us within 2 business days of receipt by sending photos and a description of the problem to info@dimcoffee-roasters.gr
Once the return is approved, we will send you a replacement or issue a refund. In this case, we will cover the shipping costs.
Return Policy
Before taking any action, please contact the online store at:
Email: info@dimcoffee-roasters.gr
Phone: 6947376095
Follow these steps:
1. Send us a message within 14 days of receipt, describing the reason for the return.
2. Attach photos of the product, if necessary.
3. If the return is approved, we will inform you of the shipping process.
4. After receiving and inspecting the product, we will proceed with a replacement or refund.
📌 Return shipping costs are the customer's responsibility, unless the product is incorrect or defective.
Refunds
Refunds are issued via the original payment method within 10 business days of receiving the product.
If you have any questions or need further clarification, please contact us!