Privacy Policy
Welcome to our online store. We are committed to protecting your personal data and ensuring your privacy. Below, we describe how we collect, use, and safeguard your information:
1. Data Collection and Use
- We collect personal information, such as your name, email address, phone number, and billing and shipping addresses, when you place an order.
- Payment details are securely processed by third-party providers and are not stored on our servers.
- We use your data to process orders, manage customer service, and send relevant updates.
2. Disclosure to Third Parties
- Your data may be shared with third parties, such as payment providers, shipping companies, and email marketing platforms, in order to fulfill your orders and improve your experience.
- We ensure that these third parties comply with the General Data Protection Regulation (GDPR).
3. Your Rights
- You have the right to access, update, or delete your personal data. To exercise these rights, please contact us at info@dimcoffee-roasters.gr
- You can also request a copy of your data or withdraw your consent to receive marketing communications at any time.
4. Data Retention
- We retain your personal data only for as long as is necessary for the purposes described above or as required by law.
Cookie Policy
What are Cookies? Cookies are small text files that are stored on your device when you visit our website. They help us provide a better user experience and ensure that our website functions properly.
Types of Cookies We Use
- Essential Cookies: These are essential for the functionality of our website, such as adding products to the cart and completing purchases.
- Analytics Cookies: These help us analyze website traffic and improve performance.
- Marketing Cookies: These allow us to provide you with relevant ads.
Cookie Management You can manage or revoke your cookie preferences via the cookie consent banner or by adjusting your browser settings. Please note that disabling cookies may affect the functionality of the website.
Terms and Conditions
By using our website and placing orders, you agree to the following terms and conditions:
1. General Information
- The products sold on this website are intended for personal use. Resale is not permitted without prior consent.
- Prices include VAT and are listed in euros (€).
2. Orders
- Once you place an order, you will receive a confirmation email. Orders are processed after payment has been verified.
- We reserve the right to cancel orders in the event of incorrect pricing, out-of-stock items, or suspected fraud.
3. Payments
- Payments are securely processed through trusted third-party services. Accepted payment methods are listed during the checkout process.
4. Liability
- We are not liable for any delays or failures due to circumstances beyond our control (e.g., natural disasters, strikes).
- Product descriptions are as accurate as possible. However, there may be minor discrepancies.
Legal Notice
Company Information
- Company Name: DimRoasters
- Address: 131 Eleftherios Venizelos Street, Arkalochori, Heraklion, Crete
- Tax ID Number: 045745214
- Contact Email: info@dimcoffee-roasters.gr
- Phone number: 6987528410